Shipment tracking chatbot
Customers enter a tracking, order or container number and get the latest status, location and ETA on your website or portal.
AI Chatbots · Logistics
Logistics Chatbot Development for Shippers, Carriers & 3PLs
A logistics chatbot that tracks shipments, takes freight quote requests and reschedules deliveries on your website, customer portal and WhatsApp, answering only from your data and approved policies.
Overview
A logistics chatbot that answers "where is my shipment?" for you
Most of the messages your customer service team receives are the same question in different words: where is my parcel? A logistics chatbot answers that instantly on your website, customer portal and WhatsApp. It takes a tracking or order number, pulls the latest scan or milestone from your TMS, courier platform or visibility tool, and replies with the status and ETA in plain language. In Pakistan and the Gulf, where customers and riders live on WhatsApp, that alone clears a large share of the inbox.
We build on retrieval-augmented generation, so the chatbot answers policy questions only from content you approve: service areas, cut-off times, prohibited items, packaging rules, claims procedures and surcharge policies. It doesn't invent a delivery date. When it doesn't know something, it says so and passes the customer to a person with the full conversation attached.
The same chatbot handles work beyond tracking. It collects freight quote requests (origin, destination, weight, dimensions, incoterms and dates) and routes qualified ones to the right sales desk. That's the qualify-and-route approach we built for CanVisas, applied to freight. It lets customers reschedule a failed delivery or correct an address, and it sends proactive WhatsApp updates when a shipment is delayed.
Internal teams benefit too. A supply chain chatbot answers stock, order and inbound-shipment questions from your ERP for sales and warehouse staff, so they stop pinging planners. A procurement chatbot collects purchase requests and supplier quotes over WhatsApp or email and puts them in a consistent format for approval.
Use cases
AI Chatbots use cases in Logistics
WhatsApp chatbot for logistics
Tracking, delivery changes and proactive delay alerts on WhatsApp, the channel your customers and riders already use.
Freight quote request intake
Asks for lane, commodity, weight, dimensions, incoterms and dates, then routes complete requests to the right pricing desk.
Delivery rescheduling and address fixes
After a missed attempt, customers pick a new slot or correct their address in the chat, and the change goes to dispatch.
Supply chain chatbot for internal teams
Sales and warehouse staff ask about stock levels, open orders and inbound shipments and get answers from your ERP.
Procurement chatbot
Collects purchase requests and supplier quotes over WhatsApp or email and logs them in one format for approval.
How it works
How it works
- 01We connect your data and policiesTracking sources, order systems and approved policy content go into a secure knowledge base and integration layer.
- 02A customer sends a messageOn your website, portal or WhatsApp, in their own words and language.
- 03The chatbot finds the shipmentIt reads the reference number and fetches live status from your TMS, courier system or visibility platform.
- 04It answers or actsIt gives the status, answers from approved policy, books a redelivery or creates a quote request.
- 05It hands off when neededClaims, damage reports and complex requests go to your team with the full chat history.
Capabilities
Key features
Live tracking lookups
Pulls status from your own systems and carrier sources, so answers match what your team sees.
WhatsApp Business API
Runs on the official API with approved message templates for delivery and delay notifications.
Answers only from approved content
RAG grounding keeps policy answers tied to your service rules, with no made-up delivery promises.
Multilingual
Understands and replies in English, Arabic, Urdu and other languages, including mixed-language messages.
Structured quote capture
Turns a chat into a complete quote request with every field your pricing team needs.
Admin panel and analytics
Edit content, review conversations and see the most common questions and exception reasons.
Integrations
Works with your Logistics stack
- WhatsApp Business API
- Website widget
- Customer portals
- project44
- McLeod Software
- Odoo
- Oracle NetSuite
- SAP S/4HANA
- Microsoft Dynamics 365
- Twilio
- Uchat
Using something else? If it has an API, a database or a webhook, we can connect to it.
Outcomes
Benefits for Logistics teams
Fewer tracking tickets
Status questions are answered instantly, so your team handles fewer repetitive messages and calls.
Faster quote responses
Complete requests reach pricing straight away instead of after three rounds of back-and-forth email.
Fewer failed deliveries
Customers fix addresses and choose new slots before the next attempt, not after it fails again.
Consistent answers
Every customer gets the same accurate policy information, whichever channel they use.
Our work
Related Work
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FAQ
AI Chatbots for Logistics: FAQs
What can a logistics chatbot do?
It tracks shipments, answers questions about services and policies, captures freight quote requests, reschedules deliveries and sends delay alerts. Internal versions answer stock and order questions for your own staff.
Can a chatbot track shipments across several carriers?
Yes, if the tracking data is available. We connect to your TMS, courier systems, carrier APIs or a visibility platform such as project44, and the chatbot answers from whichever source holds the latest milestone.
Can the chatbot work on WhatsApp?
Yes. We deploy on the official WhatsApp Business API, which is the busiest customer channel for many couriers and forwarders in the UAE, Saudi Arabia and Pakistan.
Will the chatbot give customers wrong delivery dates?
No, not if it's built properly. It only reports the ETA your systems hold and answers policy questions from approved content. If data is missing, it says so and offers a person.
Can a chatbot handle freight quote requests?
Yes. It asks for every field your pricing team needs, checks the request is complete and routes it by mode, lane or customer type, the same qualify-and-route pattern we built for CanVisas.
Is customer data safe in a logistics chatbot?
Yes. Conversations are encrypted, access is role-based and data is kept only as long as your policy allows. We can host in your own cloud and region to support GDPR and the UAE and Saudi PDPL.
How long does it take to build a logistics chatbot?
A focused tracking and FAQ chatbot can go live in a few weeks. Our CanVisas and Estraha chatbots shipped in three to four weeks. Multiple carrier integrations or ERP lookups add time.
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ExploreFurther reading
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