AI shopping assistant
Recommends products by occasion, budget, size or skin type, compares options and sends shoppers straight to the right product page.
AI Chatbots · E-commerce
AI Chatbot for Ecommerce: Shopify, WhatsApp & Retail
A shopping assistant that answers product questions, tracks orders, recovers carts and starts returns on your store, WhatsApp and Instagram. It works from your catalogue, your policies and your live stock.
Overview
An AI chatbot for ecommerce that sells as well as it answers
Your customers ask questions before they buy and after. Does this come in a larger size? Will it reach Jeddah by Thursday? Can I pay cash? Where is my order? Most stores answer these by hand on WhatsApp, Instagram and email, hours later, after the shopper has bought somewhere else. An AI chatbot for ecommerce answers in seconds, on every channel and in the shopper's language, using your real catalogue, policies and order data.
We build these chatbots with retrieval-augmented generation (RAG) and live connections to your store. Product answers come from your Shopify, WooCommerce, Magento, Salla or Zid catalogue, including variants, stock and price. Policy answers come from your shipping, returns and warranty pages. Order answers come from the order record and the courier's tracking. When the bot doesn't know something, it says so and passes the chat to your team in Gorgias, Zendesk or a shared WhatsApp inbox with the full history.
This is the work behind Commify.ai, our own platform for SME e-commerce, which runs 24/7 AI chatbots for Shopify and WooCommerce stores and over WhatsApp. For larger or more complex retailers we build custom. That might be an AI shopping assistant that recommends products the way our English and Arabic chatbot for Estraha recommends properties. It might be a WhatsApp chatbot for ecommerce that answers support questions and qualifies leads the way our AA JoyLand bot does, with an admin panel showing what customers ask most. For high-ticket items, a pre-purchase chat can screen buyers and pass serious ones to sales, the same pattern our CanVisas chatbot uses to pass qualified applicants to consultants.
Use cases
AI Chatbots use cases in E-commerce
Order tracking and WISMO
Answers "where is my order?" with live status from your store and courier, and raises a ticket for stuck parcels.
Cart recovery on WhatsApp
Messages opted-in shoppers who left at checkout and answers the question about delivery, sizing or payment that held them back.
Returns and exchanges
Checks eligibility against your policy, collects reason and photos, and creates the return or exchange in your store.
COD and payment questions
Explains payment options, confirms COD orders by chat and sends a payment link to customers who prefer to pay upfront.
Retail chatbot for physical stores
Tells shoppers which branch has their size, store timings and click-and-collect status.
How it works
How it works
- 01Your store data is connectedCatalogue, stock, policies and order data are linked to the chatbot through your store's API.
- 02A shopper sends a messageOn your website, WhatsApp or Instagram, in their own words and language.
- 03The AI looks it upIt retrieves the relevant products, policy text or order status and writes a reply grounded in that data.
- 04It takes the next stepShares a product link, creates a return, tags an order or captures a back-in-stock request.
- 05It hands off when neededComplaints, refunds above your limit and anything uncertain go to an agent with the full conversation.
Capabilities
Key features
Live catalogue and stock
Prices, variants and availability are read from your store at the moment of the question, not from an old copy.
Website, WhatsApp and Instagram
One assistant across your store widget, WhatsApp Business API and Instagram DMs, with a shared history.
Arabic, Urdu and English
Understands mixed-language messages and replies in the language the shopper used.
Order and courier lookups
Verifies the customer, then shows order details and tracking without exposing other customers' data.
Helpdesk handoff
Passes chats to Gorgias, Zendesk or your WhatsApp inbox with tags and a summary.
Admin panel and analytics
Edit answers, review chats and see which products and questions come up most.
Integrations
Works with your E-commerce stack
- Shopify
- WooCommerce
- Magento (Adobe Commerce)
- BigCommerce
- Salla
- Zid
- WhatsApp Business API
- Instagram Messaging API
- Facebook Messenger
- Gorgias
- Zendesk
- Klaviyo
Using something else? If it has an API, a database or a webhook, we can connect to it.
Outcomes
Benefits for E-commerce teams
Shoppers get answers while they're still buying
Questions that used to wait hours are answered in seconds, before the shopper closes the tab.
Fewer repetitive tickets
Order-status and policy questions are handled by the bot, so agents focus on real problems.
Sale days covered
The chatbot handles a White Friday or 11.11 rush without extra headcount.
Clear view of demand
Chat logs show which products, sizes and delivery questions shoppers care about.
Our work
Related Work
AI Chatbot2025
Estraha AI: Smart Property Assistant
Estraha AI is an intelligent chatbot that helps users find properties through simple conversations. The chatbot understands what users are looking for and recommends the best properties from available listings. It works in both English and Arabic, making property search easy and personal.
View case study →
Custom Chatbot2024
AA JoyLand: Customer Support with AI Chatbot
AA JoyLand Entertainment required an AI-powered solution to handle customer inquiries and leads more efficiently. The project focused on developing a WhatsApp chatbot powered by Retrieval-Augmented Generation (RAG) with GPT, capable of managing leads, qualifying them, and saving lead data. The chatbot provided instant responses, sent PDFs upon request, and significantly enhanced customer interaction.
View case study →
AI Chatbot2025
CanVisas AI: Canadian Immigration Eligibility Assistant
CanVisas AI is an intelligent chatbot that helps users check their eligibility for Canadian permanent residence through simple conversations. The chatbot asks pre-screening questions about immigration requirements and provides instant eligibility assessments. It qualifies leads by gathering important information before connecting them with the CanVisas team.
View case study →
FAQ
AI Chatbots for E-commerce: FAQs
Can I add an AI chatbot to my Shopify store?
Yes. A Shopify AI chatbot can read your products, stock and orders through Shopify's API. Commify.ai is our ready option for Shopify and WooCommerce stores, and we build custom chatbots when you need deeper integrations or several platforms.
What is an AI shopping assistant?
It's a chatbot that helps shoppers choose. Instead of only answering FAQs, it asks what they need, filters your catalogue by size, budget or use, and recommends specific products with links.
Can the chatbot work on WhatsApp and Instagram?
Yes. We deploy through the official WhatsApp Business API and Meta's Instagram messaging. Business-initiated WhatsApp messages, such as cart reminders, need customer opt-in and approved templates, and we set that up correctly.
Will the chatbot give wrong prices or stock levels?
It shouldn't. It reads price and stock live from your store when the question is asked, and it is instructed never to invent discounts, delivery dates or policies. Anything it can't confirm goes to your team.
Can an ecommerce chatbot handle returns?
Yes. It checks the order and your return window, collects the reason and photos, and creates the return or exchange. Refunds above a limit you set go to a person for approval.
Is customer data safe in the chatbot?
Yes. Customers are verified before order details are shown, chats are encrypted and data is kept only as long as your policy allows. We design to support GDPR and the UAE and Saudi PDPL, and can host in your region.
How long does it take to build an ecommerce chatbot?
Focused chatbots such as Estraha and CanVisas went live in three to four weeks. Multi-platform stores, helpdesk integration and returns automation add time, and we confirm the timeline after discovery.
How much does an AI chatbot for an online store cost?
It depends on the channels, platforms, languages and actions the bot needs to perform. We scope it with you and give a fixed quote after discovery, so book a call and bring your top customer questions.
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ExploreFurther reading
AI Chatbots for other industries
Answer the shopper before they close the tab.
Show us your twenty most common customer questions. We'll show you a chatbot answering them from your own catalogue and policies.