"Where is my order?" floods support
Order-status questions arrive on WhatsApp, Instagram, email and the phone at once. Agents spend the day looking up tracking numbers in the courier portal and pasting them back.
E-commerce & Retail
AI Solutions for Ecommerce & Retail
Online stores and retailers lose margin to unanswered "where is my order?" messages, fake cash-on-delivery orders, abandoned carts and catalogues nobody has time to write. We build AI voice agents, chatbots, automation and custom AI that take that work off your team, across your store, WhatsApp and your shops.
Overview
AI solutions for ecommerce that hold up on your busiest day
Most online stores don't struggle to get orders. They struggle with everything that happens after the order. Customers message on WhatsApp and Instagram asking where their parcel is. Cash-on-delivery orders are placed with wrong numbers and come back from the courier unopened. Carts are abandoned at the shipping step. Returns arrive with no reason attached. The Botss builds AI solutions for ecommerce brands and retailers that take on this repetitive work, so your team spends its time on buying, merchandising and growth instead of pasting tracking numbers into chats.
We start from your stack, not a template. That usually means Shopify, WooCommerce, Magento, Salla or Zid at the front, a courier or two such as TCS, Leopards, Aramex or SMSA behind it, and an ERP or a spreadsheet holding the stock. From there we build the pieces that pay back first: an AI voice agent that confirms COD orders before they ship, a WhatsApp chatbot that answers order-status and sizing questions in Arabic, Urdu or English, automation that writes product descriptions for a catalogue of thousands of SKUs, or forecasting that tells you how much to buy before Ramadan or White Friday.
Our own product is the clearest proof. Commify.ai, the AI platform we built for small and mid-sized e-commerce businesses, connects to Shopify and WooCommerce, runs 24/7 AI chatbots, writes product descriptions, generates product images and works over WhatsApp. Commify's site states it serves more than 2,400 active stores. We also built the WhatsApp support and lead-qualification chatbot with an admin analytics panel for AA JoyLand, and the English and Arabic recommendation chatbot live on estraha.com. Neither of those is a retail client, but the same approaches carry straight over to order support and product discovery.
We work with stores across the GCC, Pakistan, Europe and North America. Every system is designed around the data rules where you sell, including GDPR, the UAE PDPL and Saudi Arabia's PDPL, and around the consent rules for marketing messages and outbound calls.
The problem
E-commerce challenges we solve
Fake and refused COD orders
In Pakistan and the GCC, many customers still pay cash on delivery. Orders with wrong addresses or no real intent to buy go out with the courier and come back, and you pay shipping both ways.
Carts abandoned with questions unanswered
Shoppers leave because nobody told them the size fits small, the parcel reaches Riyadh by Thursday or returns are free. A generic reminder email a day later rarely brings them back.
Peak seasons overwhelm the team
Ramadan, Eid, White Friday, 11.11 and Black Friday pack weeks of orders and messages into a few days. Hiring and training temporary agents for one week is slow and expensive.
Catalogues too big to write by hand
Every new SKU needs a title, description, attributes, alt text and often Arabic or Urdu copy. Product content falls behind buying, and thin product pages neither rank nor convert.
Sales and stock data in different places
Shopify shows online orders, the POS shows store sales, the ERP shows stock and the ad platforms show spend. Nobody sees the full picture in time to reorder or move stock between branches.
What we build
AI services for E-commerce & Retail
01
AI Voice Agent for Ecommerce: COD Confirmation & Order Calls
AI calls that confirm COD orders before dispatch, answer order-status and returns calls, and update your store and courier booking automatically.
Explore AI Voice Agents 02AI Chatbot for Ecommerce: Shopify, WhatsApp & Retail
Shopping assistants for your store, WhatsApp and Instagram that recommend products, track orders, recover carts and start returns.
Explore AI Chatbots 03Ecommerce Automation with AI: Orders, Inventory & Catalogue
Automated order processing, courier booking, inventory sync, AI product descriptions and returns workflows across your store, couriers and ERP.
Explore AI Automation 04Custom AI Development for Ecommerce & Retail
Custom recommendation engines, visual search, ecommerce AI apps and retail AI software built on your catalogue and customer data.
Explore Custom AI Development 05Ecommerce Data Analytics & Retail Demand Forecasting
Unified dashboards, demand and sales forecasting, customer analytics and true per-order profit across your online and physical stores.
Explore AI Data AnalyticsUse cases
AI use cases in E-commerce
COD order confirmation
An AI voice agent or WhatsApp flow confirms every cash-on-delivery order with the buyer before it is booked with the courier.
Order tracking assistant
Answers "where is my order?" on chat, WhatsApp and phone with the live courier status, and opens a ticket when a parcel is stuck.
AI shopping assistant
Helps shoppers find the right product by need, budget, size or occasion, using your live catalogue and stock.
Cart recovery on WhatsApp
Follows up abandoned checkouts with an opted-in message that answers the question that stopped the purchase.
Returns and exchanges
Collects the order number, reason and photos, checks your policy and creates the return or exchange in your store.
Product content at catalogue scale
Generates titles, descriptions, attributes and translations from supplier data and images, ready for a merchandiser to approve.
Demand and inventory forecasting
Predicts SKU-level demand for each season and channel, so you buy the right stock and place it where it will sell.
Omnichannel store support
Gives online shoppers branch stock, store timings and click-and-collect status, and gives store staff the same answers.
Our work
Related Work
Custom Chatbot2024
AA JoyLand: Customer Support with AI Chatbot
AA JoyLand Entertainment required an AI-powered solution to handle customer inquiries and leads more efficiently. The project focused on developing a WhatsApp chatbot powered by Retrieval-Augmented Generation (RAG) with GPT, capable of managing leads, qualifying them, and saving lead data. The chatbot provided instant responses, sent PDFs upon request, and significantly enhanced customer interaction.
View case study →
AI Chatbot2025
Estraha AI: Smart Property Assistant
Estraha AI is an intelligent chatbot that helps users find properties through simple conversations. The chatbot understands what users are looking for and recommends the best properties from available listings. It works in both English and Arabic, making property search easy and personal.
View case study →
Why The Botss
Why E-commerce teams choose us
Built for the platforms you sell on
We integrate with Shopify, WooCommerce, Magento, Salla, Zid, marketplaces, couriers and ERPs such as Odoo through their APIs and webhooks.
Arabic, Urdu and English from day one
Shoppers in Riyadh, Dubai, Lahore or London get answers in their own language, including messages that mix English with Arabic or Urdu.
Ready for peak days
AI handles the order and message spike of a sale weekend at the same speed as a quiet Tuesday, without temporary hires.
Customer data handled properly
We design to support GDPR, the UAE PDPL and Saudi Arabia's PDPL, with opt-in for marketing messages, consent records for calls and hosting in your chosen region.
We have shipped e-commerce AI
Commify.ai, our own platform for SME stores, already runs AI chatbots and product content generation for Shopify and WooCommerce merchants.
You own everything
Code, prompts, models and data stay yours, with 100% IP ownership and no per-order fees to us for the system we build.
(Process)
How we deliver AI projects
- 01Discovery & use-case mappingWe map your workflows, data and compliance constraints, then rank AI use cases by impact and effort.
- 02Data & integration auditWe check the systems the solution must read from and write to, and how clean that data really is.
- 03Working prototypeA pilot on your real data in weeks, so you judge results before committing to a full build.
- 04Build, integrate & testProduction engineering, security hardening and testing against real conversations and edge cases.
- 05Launch & team trainingPhased rollout with your staff trained on handoffs, dashboards and overrides.
- 06Monitor & improveWe track accuracy, adoption and ROI after launch and keep tuning the system as your business changes.
FAQ
AI in E-commerce: FAQs
How is AI used in ecommerce?
Mostly in customer service and operations. The most common uses are answering order-status and product questions, confirming COD orders, recovering abandoned carts, handling returns, writing product content, recommending products and forecasting demand.
Can AI reduce fake COD orders?
Usually, yes. An AI call or WhatsApp confirmation reaches each buyer before the parcel is handed to the courier, so orders with wrong numbers, wrong addresses or no real intent can be held or cancelled instead of shipped. We measure the effect on your own order data rather than promising a number.
Does your AI work with Shopify, WooCommerce, Salla and Zid?
Yes. We connect through each platform's API and webhooks, and also work with Magento, BigCommerce and custom storefronts. We confirm exactly what your plan and apps allow during discovery.
Will AI replace our customer service team?
No. It takes the repetitive questions, such as order status, delivery times and return policy, so your agents handle complaints, VIP customers and anything that needs judgment. Every chat or call can be handed to a person with the full history.
Can the AI talk to customers in Arabic and Urdu?
Yes. Our chatbots and voice agents work in Arabic, Urdu, English and many other languages, and switch when the customer does. We have shipped an English and Arabic chatbot in Saudi Arabia and English and Urdu assistants in Pakistan.
Is customer data safe with AI for online stores?
Yes, when it is set up properly. We encrypt data, limit access by role, keep it only as long as your policy allows and can host in your own cloud or region. Systems are designed to support GDPR, the UAE PDPL and Saudi Arabia's PDPL.
Do you build AI for retail stores as well as online shops?
Yes. AI for retail covers store stock lookups, click-and-collect updates, phone lines for branches and forecasting that spans online and in-store sales. Many of our builds connect both sides.
How long does an ecommerce AI project take?
It depends on scope. Focused chatbots such as our Estraha and CanVisas builds went live in three to four weeks. Projects with ERP integration, forecasting or custom models take longer, and we give a firm timeline after discovery.
How much does AI for an ecommerce store cost?
It depends on your channels, order volume, the number of systems we connect and whether you need custom models. We scope each project and give a fixed quote after discovery. Book a call and we'll outline a sensible first phase.
Why hire an ecommerce AI development company instead of installing an app?
It depends on how standard your setup is. Apps suit a single store with simple needs, and Commify.ai covers many SME cases. Custom retail AI software makes sense when you sell across several platforms, need COD calls, ERP integration or your own models, or want to own the system outright.
Further reading
Other industries we serve
Spend peak season selling, not answering tracking questions.
Tell us where orders and messages pile up. We'll show you which AI system pays back first and how it plugs into your store.