Accident Assist AI App

Challenge & Approach

After an accident, victims are stressed and rarely know which details matter for a claim, so long intake forms and next-day callbacks lose critical information and leave firms with incomplete leads. We replaced the form with a 24/7 conversational AI assistant: the user simply describes what happened by text or voice, and the agent asks the follow-up questions a trained intake specialist would ask while quietly assembling a structured case file in the background.

An app that handles intake 24/7

Victims get an immediate, empathetic response at any hour instead of waiting for a callback, and every conversation ends as a structured case file rather than a loose transcript. Legal partners receive qualified leads with the details already captured. The cross-platform iOS and Android app is backed by an admin dashboard where the operations team manages every case and refines the assistant's questioning in real time, without engineering involvement.

Key Features

• Conversational AI intakeA 24/7 assistant guides accident victims through their case in natural conversation, asking the right follow-up questions with an empathetic tone.
• Automatic case file creationThe conversation is turned into a structured case file in the background, so no detail is lost and nothing extra is asked of the user.
• Voice and photo inputUsers can speak instead of typing and attach scene, injury, or document photos directly in the chat.
• Legal lead routingQualified, case-ready leads are routed to legal professionals instead of raw transcripts.
• Live AI configurationOperators tune the assistant's behaviour from the admin dashboard in real time, with no redeploy required.

Technology